Frequently Asked Questions
Everything you need to know about your Baby Gold experience.
What materials are used in Baby Gold jewelry?
We specialize in high-quality 14K solid gold and ethically sourced gemstones. Our pieces are designed to be heirloom-quality, ensuring they never tarnish and remain safe for sensitive skin.
How long will it take to receive my order?
Standard orders typically ship within 3-5 business days. For personalized or custom-made pieces, please allow 10-14 business days for production before your item is dispatched via insured shipping.
Do you offer a warranty on your products?
Yes, we offer a lifetime warranty on the integrity of our solid gold pieces. If you experience any manufacturing defects, we will repair or replace your jewelry free of charge.
What is your return policy?
We accept returns on non-customized items within 30 days of delivery. Items must be in their original, unworn condition. Please note that personalized or engraved pieces are final sale.
Can I track my shipment?
Once your order has been handcrafted and packed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
How should I care for my gold jewelry?
To maintain its brilliance, gently clean your jewelry with warm water and mild soap using a soft-bristled brush. Store your pieces in their original Baby Gold pouch to prevent scratching.